Cancellation, Late Arrival & No-Show Policy

• We understand that unexpected situations can happen. We value your time, and we hope you value ours too.

• In the event you need to cancel your appointment, please be sure to notify us no later than 3 hours before your scheduled appointment.

• Failure to notify us in time will incur a cancellation fee.

• Please be sure to arrive on time.

• Any late arrivals more than 20 mins, will be applied to 10% of service price as late fees.

• No showing will be applied 25% of service fee next appointment.

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Kids

• Children under 8 years old, who are not receiving a service, must be supervised by an adult not receiving a service.​​​

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Refund Policy

• We love welcoming families to Fresh Nails & Spa. For their safety and the comfort of all guests, we kindly ask that children remain supervised at all times.

• Children who are not receiving a service should remain with a supervising adult while in the salon.

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Privacy Policy

• Cause to personal information in our files is used to improve your service and send importants messages as well as marketing communications.

• We do not under any circumstances, share this information with third parties.

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Right to Refuse Service

• All services are non-refundable once completed.

• If you are not satisfied with your service, please let us know before leaving the salon so we have the opportunity to address your concerns.

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Health Policy

• The safety of our staff and client is our utmost priority.

• If you are suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better.

• You may be asked to wear mask or get your temperature tested.

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Pricing Policy

• Our salon pricing may occasionally vary.

• For accurate pricing please request a complimentary in salon consultation.

 

Payment

• Payment can be made by each, EFTPOS, visa, mastercard, Cash App, Venmo or Zelle.

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Personal Belongings

• We are not responsible for lost or stolen personal items and gift cards